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hello@martekzerowaste.co.uk

01689 808 600




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Help & FAQ

What products are suitable for the gravity Dispensers?

There are many “easy to flow” dried food products that are suitable for merchandising in gravity dispensers: Pasta, rice, pulses, beans, nuts, seeds, snacks, cereal, coffee beans, hard coated sweets, pet foods.

Anything smaller in granular size than couscous, flakes and hard to dispense items will need to go in a scoop dispensers.

What products are not suitable for the gravity Dispensers?

Harder to flow items or sticky products (such as dates and apricots etc.)

Powders, flour, sugar are not suitable for the gravity dispenser but scoop dispensers are ideal for these types of product.

How do I order?

Once you have established what you require, you can place your order online and pay by credit or debit card, or alternatively you can speak to us – we will be happy to assist with your plans, raise a sales order which will contain instructions of how to pay by electronic bank transfer, or card payment over the telephone. As soon as the funds have cleared we will dispatch your order.

Payment options - how do I pay?

We accept several methods of payment to make shopping with Martek Zero Waste as simple as possible.

 

1. Pay by online using a credit or debit card (we accept all of the usual credit and debit cards including Visa, Visa Debit, MasterCard, American Express).
2. Pay over the phone.
3. Pay by bank transfer – we will send you a sales invoice.

Lease options – what is leasing?

Leasing allows you to spread the cost of your new zero waste equipment, usually between 1 and 5 years with repayment options to suit your business.

The minimum amount for a lease option is £1000 + vat, please contact us if you would like to explore this option further.

How long does delivery take?

Our stock is held in the UK and we aim to keep good stock levels of our main product lines. Goods can be shipped to you within two days from receipt of payment. Next day delivery can be arranged for really urgent orders. We deliver to anywhere in the UK and Ireland.

How much is delivery?

We aim to keep our delivery prices as fair as possible. As a guide, 1 box would cost £15.00, two boxes would cost £30.00, half a pallet would be £40.00 and a full pallet price is £50.00 (mainland UK). We will provide a quote at the time of placing your order based on the order size and your exact location.

Do you deliver anywhere in the UK?

Yes, we  deliver throughout the UK and Ireland.

What are dispensers made from?

All of our gravity bins and scoop bins are made from BPA free co-polyester.

Can you purchase spare parts for the dispensers?

Yes, all parts are available to purchase across our entire range of gravity bins and scoop bins.

How do I clean the dispensers?

The success of your zero-packaging bulk display will be determined by the attention that the store and staff members give it. A fully stocked, clean and attractive display that you encourage and educate your customers to use should exceed your merchandising goals.

Daily you should wipe down the exterior of the dispensers and vacuum the area, you may find it useful to use a small brush to dust around the spouts of the dispensers.

The best way to ensure a clean, hygienic operation is to clean the dispensers on a regular basis and a rotation schedule will help to control this. It is encouraged that a few spares are kept so that you can swap out the dispenser that requires cleaning with the clean refilled one. Some product lines are naturally cleaner than others, such as beans and lentils and therefore wouldn’t require cleaning as frequently as products that give off more residue like dried fruit and dusty items. One common rotation strategy is to clean the dispenser every time a new batch is introduced. Hand-washing is preferable over a dishwasher to limit the time at high temperature exposures. If a dishwasher is used, then it must be set to the lowest temperature and on the shortest cycle.

It is important not to use abrasive pads on the dispensers as this will cause scratching.

What warranty do they come with?

We offer a warranty against workmanship and defects of the dispensers and their components sold to the buyer guaranteeing they are free from defects for a period of 2 years from the date of delivery of the products.

What additional fixturing will I need?

In terms of shelving, customers usually go down one of two routes; to use standard shop shelving such as Tegometall, or have a bespoke unit custom built. We also have bracket hooks available for wall mounting.

What is your returns policy?

Returns
At Martek Zero Waste, we value our customers and therefore want to ensure that your order arrives in good condition. However, if you are unhappy with the condition of your order or your items aren’t what you expected, please contact us on 01689 808 600 within 14 days of receipt.

Damages
In the unfortunate and rare event that your order arrives damaged, please do not hesitate to contact us on 01689 808 600. We would appreciate a photo of the damaged item so we can resolve the issue as quickly as possible.

We often get requests for other items and services which you may need to accompany your display such as scales, jars and the dried food products to dispense.

Our core business is supplying dispensers and fixturing at the best possible price and in the most efficient way – so this is our key focus, but we do know of know of some excellent companies who can assist you with these other items and services – contact us for further information.

Consultants

Unpackaged – Martek would highly recommend the expert advice and services available from Unpackaged to anyone thinking of setting up a Zero Waste Store. Unpackaged can provide 1:1 consultancy to help you plan your venture, they also hold regular group workshops in London – find out more here. 

Martek have worked closely with Catherine Conway since 2012 when she moved Unpackaged to its second location (we made a video of this at the time which can be viewed here), and since then we supplied dispensers to all of the Unpackaged displays at Planet Organic Stores and other locations that she has worked on.

Scales

Bulk Food Wholesalers

Suma is a wholefoods co-operative delivering over 7000 responsibly sourced products to communities and businesses across the UK and Europe. They now offer a vast range of products in bulk with a growing list of +500 products to fill your dispensers – find out more here.

Standard Shop Shelving

  • Tegometall
  • Storalex

Recyclable Paper Bags

eco-craft offer a range of recycled paper bags of various sizes – click here for more information

Reusable Cotton Bags and Wax Wrappers

Glass Jars

Storage glass jars and bottles – Bottles.Com

Resources

Products we love

  • Ecoffee Cup – Reusable coffee / tea cups that are made from natural corn starch and resin in fun bright colours.
  • Who Gives A Crap – Environmently friendly toilet roll where 50% of profit goes to charity in the form of building toilets.
  • The Bam & Boo – Eco-Friendly bamboo toothbrushes available as a subscription service delivered to your home.